Privacy Statement

We value your privacy. To learn more about what personal and user data WECOVER PLATFORMS, INC. dba Linq (referred to herein as “we,” “us,” “our”, or “Linq”) collects, uses, retains and shares; how we protect your personal data; and what choices and means of control you have over your personal data, please read this statement in its entirety.

This privacy statement was last updated on October 30, 2023.

If we make important changes to this privacy statement, we will post a notice on our website and/or contact our customers as appropriate or as required by applicable law.

Table of Contents

What does this privacy statement cover?
What personal, user and product data do we collect and how do we use and share the personal data it collects?
Do we use cookies and related technologies on its websites?
Do we collect personal data from children?
How long do we retain the personal data we collects?
Do we sell personal data?
Do we transfer personal data across borders?
How do we protect personal data?
How can I review, correct, amend or delete my personal data?
How can I contact us?

1. What does this privacy statement cover?

This statement describes our customer privacy practices for our LINQ -branded global websites, LINQ-services, LINQ-customer sales and marketing activities, and LINQ-customer services and support functions, among others. This statement does not apply to LINQ employee data practices.

Please also note that certain LINQ websites, or software experiences may have links to third-party websites or services. In most cases, those third-party resources are subject to the privacy practices and policies of those third parties and not LINQ.

2. What personal, user and product data do we collect and how do we use and share the personal data it collects?

LINQ may collect certain categories of data about you when you use our websites; use our services; receive our marketing communications; interact with our customer service and support teams; and in other contexts. The data we collect can be broadly categorized as follows:

Personal Data: This is individually identifiable data that you may choose to provide us. This may include basic information such as your email address and phone number, or more sensitive information such as your full date of birth or your payment information.
User Data: This is data that we collect from users of our services. User data could include personal data such as your unique LINQ user ID or account username and password, but sometimes this user data is anonymous or “pseudonymous”, i.e., certain user data that could be made identifiable if associated with personal data.
Location Data: This is data we collect that help us determine a location based on your IP address in order to customize our Service and for other uses consistent with this Privacy Statement.

LINQ has various uses for your personal and user data you provide to us. Here are the principal contexts in which we may use, retain and share your personal and user data:

Websites and Account Management: Most often, you may browse our websites without providing any personal data to us. However, if you choose to establish a user account with LINQ, engage in e-commerce, sign up for marketing communications, or interact with our customer service teams or participate in a forum on our website, we will likely need to collect some personal or user data from you. In addition, our web servers automatically collect certain data by default, such as IP addresses and other activity logs. This type of data is used for website security and site improvement purposes. Much of that data is not readily identifiable and is usually kept anonymous. In order to maintain and improve our websites, LINQ uses third party hosting, content management and security partners, vendors and suppliers.
Sales: If you decide to purchase a service from LINQ, we will need to collect certain personal data from you, including payment-related information. Typically, we use third party partners, vendors and suppliers, such as payment processing companies during our sales.
Marketing & Social Media: You may choose to receive LINQ marketing communications, participate in an event/contest/promotion with us, or connect with LINQ via social media. If you do so, we will collect certain personal data about you, such as your contact information, social media profile information and, in order to determine your eligibility for a contest or promotion, your full or partial dates of birth. LINQ may share your personal data with our marketing agencies and partners to carry out our marketing campaigns, contests and promotions. If you wish to unsubscribe from our marketing, please follow the opt-out link in the communications you receive from us; update your contact preferences in your LINQ account settings; or click here.
Product Registration: If you use LINQ’ services, you may choose to establish a LINQ’ user account. A LINQ’ user account profile may include your username, password, settings, preferences, contact information, device ID information, and related data. LINQ may share this information with other LINQ’ subsidiaries and affiliates and vendors and suppliers, such as third-party hosting partners. Certain LINQ’ product settings, preference information, applications history and location-based information may be used by LINQ’ product development and improvement and customer service teams if you choose to enable enhanced customer support services.
Customer Service & Support: If you choose to interact with LINQ’ customer service and support – whether it be via our website, social media, chat, email or phone – LINQ’ customer service teams (some of whom work for outsourced vendors and suppliers of LINQ) may have access to your account information, product information, contact information and payment information. You may also be required to answer certain security questions to verify your identity and your call or session with LINQ’ customer support may be recorded for quality and training purposes.
Job Opportunities: You may choose to apply for employment opportunities at LINQ through the LINQ’ website. If you complete an application for a job at LINQ, we may collect your contact information, job history info and certain other information that may be required or allowed under applicable laws to screen candidates for employment. We may share this information with other LINQ’ subsidiaries and affiliates and vendors and suppliers who provide us with candidate search and hiring services.

The following table provides further information on some of the specific types of personal or user data we may collect from you, how we use it and with whom we may share it:

DATA COLLECTED	PURPOSES OF USE	THIRD PARTIES WITH WHOM WE MAY SHARE IT
First and Last Name	Account Management, Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening	LINQ’ subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns on behalf of LINQ
Contact Information (e.g., phone, email, mailing/billing/shipping address)	Account Management, Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening	LINQ’ subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns on behalf of LINQ
Payment Information (e.g., credit/debit card)	Sales, Customer Service & Support	Vendors and Suppliers
Username and Password	Account Management, Sales, Customer Service & Support	Vendors and Suppliers
Full/Partial Date of Birth	Sales, Marketing & Social Media, Customer Service & Support; Job Applications and Employment Screening	LINQ’ subsidiaries and affiliates; Vendors and Suppliers; Marketing agencies who handle campaigns/contests on behalf of LINQ
Answers to Account Security Questions	Account Management, Customer Service & Support	Vendors and Suppliers
Internet Protocol (IP) Addresses	Web, Network and Product Security; Marketing & Social Media; Customer Service & Support	LINQ’ subsidiaries and affiliates; Vendors and Suppliers
Social Media Profile Information	Marketing & Social Media, Customer Service & Support	Vendors and Suppliers; Marketing agencies who handle campaigns/contests on behalf of LINQ
Employment Background and Screening Information	Job Applications and Employment Screening	LINQ’ subsidiaries and affiliates; Vendors and Suppliers

3. Do we use cookies and related technologies on its websites?

Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer. Websites, including LINQ’ sites, use cookies to help remind us who you are when you visit our site; to help you navigate our site during your visits; and to save preferences and shopping cart contents for you so you will not have to re-enter them.

LINQ may also use cookies to store and help track information about you, including for online advertising purposes and specifically to determine which interest-based ads to display. Where required by applicable law, LINQ will acquire consent from you prior to using certain cookies during your LINQ’ website experience or will offer you the opportunity to choose which types of cookies to enable or disable. To review or change your cookie preferences on our site, please click here.

To serve and manage cookies, and related technologies such as tags and website data analytics tools, LINQ may use products and services hosted by companies such as Google, Facebook and Twitter. These services may collect information, such as your IP address, sent by your browser or via cookies.

The use of such cookies is relatively standard. Most browsers are initially set up to accept them. However, if you prefer not to store cookies, you can choose to:

not use our sites
set your browser to notify you when you receive a cookie
set your browser to refuse to accept cookies
update or change your cookie preferences through our website tool here.
delete our cookies after visiting our site
browse our site using your browser’s anonymous usage setting (e.g., "Incognito" mode in Chrome)

You should also understand that some features of the LINQ’ website might not function properly if you do not accept cookies.

If you do not know how to control or delete cookies or would like to opt-out of receiving certain targeted ads based on your browsing history, you may wish to visit https://www.networkadvertising.org/choices/, https://www.aboutads.info/, or https://www.youronlinechoices.eu/ for detailed guidance, including opt-out instructions.

If you would like to opt-out of certain third party supported Internet advertising and behavioral targeting services, please visit any of the following:

Google
Facebook
Twitter
Adobe Marketing Cloud

For additional information:{' '} https://www.consumer.ftc.gov/articles/how-protect-your-privacy-online

Analytics

Google Analytics

Google Analytics is a service provided by Google that monitors and reports website traffic. Google uses the data it collects to track usage of our Service and shares this information with other Google services. With this data, Google is able to personalize the ads of its advertising network by providing context. You have the option to prevent Google Analytics from tracking your activity on the Service by installing the Google Analytics opt-out browser extension. This extension stops the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information about your visits with Google Analytics. For details about Google’s Privacy Policy and Terms, please visit the following website:
https://policies.google.com/privacy ).

Mixpanel Inc.

You can prevent collection of your data by opt-out on the following website:
https://mixpanel.com/optout/

Amplitude (AB180)

Website links to other services

Our Service may include links to external websites that are not managed by us. When you access these links, you will be directed to the third-party's site. We highly recommend that you review the privacy policies of any website you visit. We do not have any control over or accept any responsibility for the content, privacy policies or practices of any external sites or services.

Training Data Restrictions

While using Glean's OpenAI/Azure OpenAI key, customer data will not be used to inform or train Azure OpenAI/OpenAI's generative AI model.

4. Do we collect personal data from children?

LINQ’ websites, products and services are intended for adults aged 13 and older. Typically, if we become aware that we have collected personal data from persons aged 12 and under, we will take appropriate steps to delete and purge that data.

5. How long do we retain the personal data it collects?

LINQ intends to retain personal data only as long as necessary to complete the purposes of use described above in section 2. When those purposes have been fulfilled, we will securely delete personal data as appropriate. However, we may retain your personal data as long as any of the following circumstances apply:

your LINQ account or marketing subscription is active
to provide you with services or support that you have requested
to comply with applicable laws, including for tax and audit purposes
to enforce LINQ’ rights, including litigation and debt collection

Behavioral Remarketing

After you visit our Service, we use remarketing services to show you advertisements for our products and services. We and our partners use cookies and other technologies to recognize your device and understand how you use our Service. This allows us to improve our Service and show you advertisements that are more relevant to your interests.

Our partners collect, store, use, process, and transfer information about your activity on our Service in accordance with their own Privacy Policies. They use this information to:

Measure and analyze traffic and browsing activity on our Service
Show you advertisements on third-party websites or apps
Measure and analyze the performance of our advertising campaigns

Please note that some of these partners may use non-cookie technologies that may not be affected by browser settings that block cookies. To opt-out of interest-based advertising, you can use third-party tools provided by these partners. Please remember that opting out of any advertising is possible.

We may share certain information, such as hashed email addresses or other online identifiers, collected on our Service with our partners. This enables them to recognize you and show you advertisements across different devices and browsers. For more information about the technologies used by these partners and their ability to deliver ads across devices, please refer to the Privacy Policy of each partner listed below.

Third party vendors may include the below companies:

Twitter Inc. (Please visit the following web link to opt-out of twitter advertisements:
https://support.twitter.com/articles/20170405 )
Facebook Inc. (Please visit the following web link to opt-out of twitter advertisements:
https://www.facebook.com/help/568137493302217 )

6. Do we sell personal data?

While LINQ may share personal data it collects pursuant to the purposes described above in section 2, LINQ does not sell personal data. If LINQ did decide to sell personal data at any point, we would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.

In addition, please note that if LINQ or any of its businesses or operations were to be sold to another entity at any point, that sale could involve the transfer of personal data held by LINQ to the acquiring organization. In such a circumstance, LINQ would provide appropriate notice and consent mechanisms to individuals as required by applicable laws.

7. Do we transfer personal data across borders?

LINQ may collect, process, use, retain and transfer personal data across borders in order to fulfill our purposes of use as described above in section 2. This may include transfers of personal data to countries that may not have equivalent privacy or data protection laws to those in your own country.

However, regardless of where we transfer personal data to, LINQ takes appropriate steps to ensure that your personal data enjoys consistent standards of care. This includes signing contracts between LINQ affiliates and with our vendors and suppliers to make sure that both parties are following consistent privacy and security principles, processes and protections.

For transfers involving European personal data, LINQ uses Standard Contractual Clauses with its partners.

8. How do we protect personal data?

LINQ believes that privacy and security go hand-in-hand. We use appropriate physical, technical, and administrative controls to protect the personal data we are responsible for. That includes encryption and other enhanced security measures, where appropriate or required. We also take appropriate steps to make sure that our vendors, suppliers and certain other partners adopt consistent standards of protection for the personal data that LINQ is responsible for.

However, it is important to note that no technology is guaranteed to be invulnerable to threat or attack. Therefore, please be sure to exercise care when using any website or product. If technology you use is configured with privacy or security controls or features, please be sure to utilize those.

9. How can I review, correct, amend or delete my personal data?

If you have an LINQ’ account, you may have the ability to review, correct, amend or delete your personal data through your account profile. To do so, please visit your account and click on “Settings”.

In addition, under this privacy statement and certain applicable laws, you may submit a request to LINQ to review, correct, amend or to delete your personal data that LINQ has about you. You may also have the right to request a machine-readable copy of your personal data. To submit such a request to LINQ, please contact us at support@getlinq.com .

Please note that we will review, respond to and act upon such requests as soon as possible and in accordance with applicable laws. We are also required to verify your identity before granting you access to your personal data. If you have a LINQ account, we may verify your identity by requiring you to sign into your account. If you do not have a LINQ account, or an email address on file with us, then we may request additional limited information from you in order to verify your identity. Please note that if you do not have an account with LINQ, or an email address on file, or if we are unable to verify your identity in our records, we may deny your request.

You may also use an authorized agent to submit a request under this section on your behalf. If you choose to have an authorized agent submit such a request on your behalf, LINQ will require: (i) You to provide the authorized agent written permission to do so; and (ii) your agent to verify their identity directly with LINQ. LINQ may deny a request from an agent that does not meet these requirements.

In addition, you have the right to raise questions or complaints with your applicable national data protection authority at any time.

10. How can I contact us?

If you have any additional questions, complaints or concerns regarding privacy at LINQ. Please feel free to reach us at the following:

Email: support@getlinq.com